Terms of Service
Last updated: 3 April 2026
By accessing or using Property Assistant AI ("the Service", "our platform", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Service.
These Terms constitute a legally binding agreement between you and Humanoid Technologies Ltd (trading as Property Assistant AI), a UK company registered in England and Wales. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.
Age Requirement
You must be at least 18 years old to use this Service. By using our platform, you represent and warrant that you are at least 18 years of age.
Property Assistant AI is a property investment analysis platform that provides:
Core Features
- Property search and analysis tools
- Investment calculation features
- Market data and insights
- Property tracking and watchlists
- Data export functionality
Subscription Tiers
- Starter: Basic property analysis
- Pro: Advanced features and data
- Enterprise: Full platform access
Service Availability
We strive to maintain 99.9% uptime, but we do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.
NOT FINANCIAL ADVICE
Property Assistant AI does NOT provide financial advice. All information, analysis, calculations, and data provided through our platform are for informational purposes only and should not be considered as financial, investment, tax, or legal advice.
You should always seek professional financial advice from qualified, FCA-regulated financial advisers before making any investment decisions.
Investment Risk Warnings
Limitation of Liability for Financial Losses
WE ARE NOT LIABLE FOR ANY FINANCIAL LOSSES you may incur as a result of using our platform, relying on our data, or making investment decisions based on information provided through our Service. You use our platform entirely at your own risk.
To access our Service, you must create an account. You are responsible for:
Account Security
Maintaining the confidentiality of your login credentials and all activities under your account.
Accurate Information
Providing accurate, current, and complete information during registration and keeping it updated.
Authorized Use
Ensuring that only you use your account. You may not share your account with others.
Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to our platform.
Starter
- Basic property search
- Limited analysis features
- Standard support
Pro
- Advanced analytics
- Enhanced data access
- Priority support
Enterprise
- Full platform access
- API access
- Dedicated support
Billing Terms
Refund Policy
We offer a 14-day money-back guarantee for new subscriptions. Refunds are processed within 5-10 business days to your original payment method.
You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:
✓ Acceptable Uses
- Personal property research and analysis
- Professional property investment research
- Educational and learning purposes
- Legitimate business analysis
✗ Prohibited Activities
- Automated data scraping or harvesting
- Reselling or redistributing our data
- Reverse engineering our platform
- Creating competing services
Fair Use Policy
Our platform is designed for reasonable personal and professional use. Excessive usage that impacts service performance for other users may result in account limitations.
The following activities are strictly prohibited and may result in immediate account termination:
Financial Services Violations
- Providing unauthorized financial advice using our platform
- Marketing financial products without proper FCA authorization
- Making investment recommendations to third parties
Data Misuse
- Systematic downloading or data extraction
- Creating databases from our property data
- Sharing login credentials with unauthorized users
Technical Violations
- Attempting to breach security measures
- Introducing malware or malicious code
- Overloading our systems with excessive requests
Legal Violations
- Any illegal activity or fraud
- Violating data protection laws
- Infringing intellectual property rights
Enforcement
Violations may result in immediate account suspension, termination, and potential legal action. We cooperate with law enforcement agencies when required.
Our Rights
All content, features, and functionality of Property Assistant AI, including but not limited to text, graphics, logos, software, and data compilations, are owned by Humanoid Technologies Ltd and protected by UK and international copyright, trademark, and other intellectual property laws.
Your License
We grant you a limited, non-exclusive, non-transferable license to access and use our Service for your personal or internal business purposes, subject to these Terms.
Third-Party Data
Property data is licensed from third-party providers and subject to their terms and conditions. You may not redistribute or commercialize this data without proper authorization.
Trademark Notice
"Property Assistant AI" and our logo are trademarks of Humanoid Technologies Ltd. You may not use our trademarks without our prior written permission.
Usage Limits by Tier
Data Export Restrictions
- Personal use only (non-commercial)
- No redistribution or resale
- Attribution required for reports
- Bulk exports may be limited
API Access (Enterprise Only)
- Rate limits: 1,000 requests per hour
- Authentication required for all endpoints
- Commercial use subject to separate agreement
- SLA: 99.5% uptime guarantee
Fair Use Monitoring
We monitor usage patterns to ensure fair access for all users. Excessive usage may result in temporary throttling or account review.
IMPORTANT LIABILITY LIMITATIONS
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- NO WARRANTIES: Our Service is provided "AS IS" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
- NO LIABILITY FOR DAMAGES: We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
- FINANCIAL LOSSES: We are specifically not liable for any financial losses resulting from investment decisions made using our platform or data.
- MAXIMUM LIABILITY: Our total liability shall not exceed the amount you paid for our Service in the 12 months preceding the claim.
Exceptions
These limitations do not apply to:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded by UK law
Your Responsibility
You acknowledge that you use our Service at your own risk and that you are solely responsible for any decisions made based on information obtained through our platform.
Termination by You
- Cancel anytime via account settings
- Access continues until end of billing period
- Data export available for 30 days post-cancellation
- Refunds subject to our refund policy
Termination by Us
- Violation of these Terms
- Non-payment of fees
- Fraudulent or illegal activity
- Excessive usage impacting service
Effect of Termination
- Immediate cessation of access to our Service
- Data retention according to our Privacy Policy
- Survival of payment obligations and liability limitations
- Right to request data export within 30 days
Data Retention After Termination
After account termination, we retain your data for legal compliance purposes only. You can request immediate deletion subject to our legal obligations.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution
We encourage resolving disputes through direct communication. If you have a concern:
- Contact us at info@property-assistant.co.uk
- We will respond within 5 business days
- We aim to resolve issues within 30 days
- Unresolved disputes may proceed to mediation or court
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Updates to Terms
We may update these Terms from time to time. Significant changes will be notified via email or through our platform. Continued use constitutes acceptance of updated Terms.
These Terms of Service were last updated on 3 April 2026.
© 2026 Humanoid Technologies Ltd (trading as Property Assistant AI)
Registered in England and Wales | Not regulated by the FCA | Not providing financial advice | For informational purposes only