Privacy Policy
Last updated: 3 April 2026
Your Privacy Rights: You have the right to access, export, correct, or delete your personal data at any time. Visit your account settings to manage your privacy preferences.
Property Assistant AI is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding your personal data when you use our property investment analysis platform.
We are a UK-based company that provides property investment tools and analysis. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
Important: Property Assistant AI provides property analysis tools and information. We do not provide financial advice. Any information provided should not be considered as financial advice and you should seek professional financial advice before making investment decisions.
The data controller for your personal information is Humanoid Technologies Ltd (trading as Property Assistant AI), a UK company registered and operating under UK law. We serve primarily UK and EU clients and comply with all applicable data protection regulations.
Contact Information:
- Company: Humanoid Technologies Ltd (trading as Property Assistant AI)
- Registered: England and Wales
- Email: info@property-assistant.co.uk
- Data Protection Queries: info@property-assistant.co.uk
- Website: property-assistant.co.uk
- Service Area: United Kingdom and European Union
We do not currently have a designated Data Protection Officer (DPO), but all data protection queries are handled directly by our management team and will receive a response within 30 days.
We collect and process the following types of personal data:
Account Information
- Name and email address (via Clerk authentication)
- Profile information you provide
- Subscription and billing information
- Communication preferences
Usage Data
- Property searches and analysis requests
- Saved properties and watchlists
- Investment calculations and notes
- Platform usage analytics
Technical Data
- IP address and location data
- Browser type and version
- Device information
- Cookies and similar tracking technologies
- Google Analytics data (if consented)
Third-Party Data
- Property data from licensed providers
- Market analysis and pricing information
- Authentication data from Clerk
- Payment processing data from Stripe
Under UK GDPR, we process your personal data based on the following legal grounds:
We use your personal data for the following purposes:
Service Provision
- Providing property analysis tools
- Managing your account and subscriptions
- Processing payments and billing
- Customer support and communications
Platform Improvement
- Analytics and usage insights
- Feature development and testing
- Performance monitoring
- Security and fraud prevention
What We Don't Do
- We do not sell your personal data to third parties
- We do not use your data for automated decision-making that significantly affects you
- We do not provide financial advice based on your personal data
- We do not share your data for marketing purposes without consent
We share your data with the following trusted third-party service providers:
Essential Service Providers
Analytics (Optional)
You can opt-out of Google Analytics tracking at any time in your account settings.
Property Data Providers
Data Processing Agreements: All third-party processors are bound by data processing agreements that ensure they handle your data in compliance with UK GDPR and only for the purposes specified by us.
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of all personal data we hold about you.
Right to Data Portability
Export your data in a structured, machine-readable format.
Right to Rectification
Correct any inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Limit how we process your data in certain situations.
Exercise Your Rights
You can exercise most of these rights directly through your account settings:
Manage Privacy SettingsFor rights that cannot be exercised through your account settings, or if you need assistance, please contact us at info@property-assistant.co.uk. We will respond to your request within 30 days as required by UK GDPR.
We retain your personal data for the following periods:
Data is automatically deleted when retention periods expire, unless we have a legal obligation to retain it longer. You can request earlier deletion through your account settings.
We implement comprehensive security measures to protect your personal data:
Technical Safeguards
- End-to-end encryption in transit and at rest
- Regular security audits and penetration testing
- Multi-factor authentication for admin access
- Automated backup and disaster recovery
Organizational Measures
- Access controls and role-based permissions
- Staff training on data protection
- Data processing impact assessments
- Incident response procedures
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours as required by UK GDPR.
Some of our service providers may process your data outside the UK/EEA. When this occurs, we ensure appropriate safeguards are in place:
Adequacy Decisions
Transfers to countries with adequacy decisions from the UK government
Standard Contractual Clauses
Legally binding contracts that provide equivalent protection
Certification Schemes
Service providers certified under recognized data protection frameworks
You can request more information about the safeguards in place for international transfers by contacting us at info@property-assistant.co.uk.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Right to Complain
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
This Privacy Policy was last updated on 3 April 2026. We may update this policy from time to time, and we will notify you of any significant changes.